All tickets
22 tickets
| ID | Subject | Type | Priority | Status | Team | Age |
|---|---|---|---|---|---|---|
| #NRHV | Votre compte Apec.fr risque d'être effacé | General | Low | Open | SETTLEMENT | 1d |
| #6VWH | Les actus de juin | General | Low | Open | OPERATION | 138d |
| #-010 | Question about grid access fees for new injection point Luminus Trading SA | Classifying… | Low | Open | — | 186d |
| #-008 | Explanation of reactive energy compensation calculation TotalEnergies Belgium SA | General | Low | Closed | SETTLEMENT | 186d |
| #-016 | Complete telemetry data loss for meter cluster BE-LU-C12 Luminus Trading SA | Incident | Critical | Open | SECOND LINE | 186d |
| #-006 | Settlement API returning 500 errors since 14:00 CET Fluvius System Operator CV | Incident | Critical | Open | SECOND LINE | 186d |
| #-001 | Settlement report format change for Q4 2025 Eneco Belgium NV | General | Low | Closed | SETTLEMENT | 186d |
| #-014 | Timeline for ENTSO-E reporting changes effective January 2026 Fluvius System Operator CV | General | Low | Closed | SETTLEMENT | 186d |
| #-012 | Urgent: payment reference mismatch — PO-2025-12-089 Luminus Trading SA | User question | High | In progress | INVOICE | 186d |
| #-007 | Batch processing failure — settlement files not received Eneco Belgium NV | Incident | High | In progress | SECOND LINE | 186d |
| #-020 | Intermittent 401 errors on settlement portal API Eneco Belgium NV | Incident | High | In progress | SECOND LINE | 186d |
| #-015 | Request for historical settlement data 2023–2025 Eneco Belgium NV | User question | Medium | Open | SETTLEMENT | 186d |
| #-019 | Contract amendment request — increase injection capacity to 450 MW Fluvius System Operator CV | User question | High | Open | OPERATION | 186d |
| #-009 | Invoice discrepancy — billed 13.1 MW vs. metered 12.4 MW (January) Fluvius System Operator CV | User question | Medium | Open | INVOICE | 186d |
| #-003 | Missing invoice for December 2025 — Account #EN-4521 Eneco Belgium NV | User question | Medium | Open | INVOICE | 187d |
| #-018 | Understanding ACER REMIT reporting for OTC transactions 2026 TotalEnergies Belgium SA | General | Medium | In progress | SETTLEMENT | 187d |
| #-004 | Incorrect metering data for injection site BE-EN-089 Eneco Belgium NV | User question | High | In progress | SETTLEMENT | 188d |
| #-002 | Invoicing cycle timeline for January 2026 Luminus Trading SA | General | Low | Closed | SETTLEMENT | 189d |
| #-005 | Account registration update — new subsidiary Eneco Renewables TotalEnergies Belgium SA | User question | Low | Closed | OPERATION | 191d |
| #-011 | How to submit meter readings for cross-border flows Eneco Belgium NV | General | Low | Closed | SETTLEMENT | 193d |
| #-013 | Data integrity issue in settlement report BE-TT-2025-11 TotalEnergies Belgium SA | Incident | High | Closed | SECOND LINE | 196d |
| #-017 | Name change on account BE-EN-1029 Eneco Belgium NV | User question | Low | Closed | OPERATION | 200d |